Privacy Policy

Pro Health B.V. operating under the name Artemis Laboratory

1. Introduction

Pro Health B.V. processes information about individuals on a daily basis. In doing so, Pro Health B.V. complies with the law. Pro Health B.V. respects the privacy of the individuals about whom it receives information and treats the information as strictly confidential. In this privacy statement, we explain which personal data are processed and for what purposes. We recommend that you read this privacy statement carefully.

This privacy statement does not apply to the processing of personal data by third parties, such as companies and/or websites that perform analyses on behalf of Pro Health B.V..

Pro Health B.V., located at Pannenweg 313, 6031 RK Nederweert, KvK number 13030808, e-mail address:, is the controller for the processing and storage of your personal data. If you have any questions about the content of the privacy statement, please contact us.

Where reference is made below to Pro Health Laboratory, Pro Health B.V. is meant.

2. Personal data

Pro Health Laboratory processes different types of personal data for different purposes. The following explains which personal data and purposes these are.

Delivery of products

You can order various analyses and research materials from us. This can be done by filling in the order form, via our website. To produce, process and deliver your order, we need your name, address, e-mail address, payment details and your telephone number. If you are a practitioner, we also need your practice name and BIG-/AVG registration. We also give this data to third parties, for example to delivery services or to one of our suppliers we work with. We only do this if it is necessary for the performance of the agreement to which you are a party.

Performing analyses

You can have various analyses carried out by us. To be able to provide our services, we need your (or your client’s) name, address details,

e-mail address, payment details and your telephone number. This enables us to process your request, contact you, provide our services and keep you informed of the process. When necessary for our services, we provide your personal data to third parties.


Brochures containing information about analyses from Laboratory Pro Health can be accessed online. It is also possible to receive the brochure at home or at the practice. To send the brochure, Laboratorium Pro Health needs the following personal data: name, practice name, e-mail address, telephone number, postal code, house number, street, city, country and any additional comments for the purpose of sending.


It is possible to watch videos on our website, such as the video in which we give instructions on the use of a finger prick tube and the videos in which we tell and provide information regarding our examinations. Although the video is played directly on the website, we have stored the video with the professional video platform “YouTube”. If you watch the video, it will automatically connect to YouTube. YouTube may then place cookies on your device that are necessary for playing the video.

(Direct) Marketing

To make offers that interest you, we collect commercially interesting information about individuals, such as demographic data. We do this by setting cookies. We may collect information about you from third parties, including information from our partners and social media sites in accordance with your settings on such websites.

Social media

Laboratory Pro Health can be found on various social media, such as Facebook and LinkedIn. We may use your personal data when you use features on these websites and/or apps, such as a “Facebook like”. If such a feature is used by you, we may obtain your personal data through our social media in question.

In addition, the website includes buttons to promote the web pages of our social media accounts. These buttons work by means of a code originating from the social media platform. As soon as you click on a button, this code places cookies, allowing the social media platform to receive your personal data. For instance, your IP address. We refer to the privacy statements of the relevant social media platforms which explain what personal data they collect.

Application procedure

Laboratory Pro Health collects and processes data from applicants through personal contacts, by post, by e-mail and/or by telephone calls. Among other things, we collect the applicant’s name, gender, contact details, motivation letters, information on educational level and employment history. This data is relevant for going through the application procedure and will be deleted no later than 4 weeks after the end of the procedure. If you give your consent, Laboratory Pro Health may store your personal data longer in its records so that you can be contacted again in the future if necessary.


Laboratory Pro Health also processes personal data of employees, within the framework of the employment contract and on the basis of legal bases. For information on the processing of employee personal data, please refer to the internal documentation on this subject on the intranet to be used by employees.

Contact form

You can contact us, by filling in our digital contact form. In order to provide you with the best possible service, we ask for the completion of first name, surname, telephone number, e-mail address and your message for us.


Our website allows you to subscribe to our newsletter. By means of the newsletter, we inform you about current offers, interesting specials and news. To send our newsletter, we need your e-mail address, title and name.

3. Recipient

We do not share your personal data with companies, organisations and individuals outside Laboratory Pro Health, except in one of the following circumstances.

Performance of an agreement

Provision of your personal data to third-party organisations is permissible where this is necessary to fulfil our contractual obligations to you. This includes processing and delivering your order or performing analyses. If this is necessary for the delivery of the products you have ordered or services you have requested, we use, for example, a third party to carry out analyses and to process i-Deal payments. In addition, we pass on your data to the postal delivery company to deliver the order to you.

With your consent

With your consent, we may pass on your personal data to other parties. The consent only applies if it is clear what you are giving your consent for and what the consequences are.

For external processing

We provide personal data to our partners so that they can process data for us, based on our instructions and in accordance with our privacy policy and other appropriate confidentiality and security measures. Our partners include our IT suppliers and administrator of the CRM system.

For legal reasons

We share personal data if we believe that disclosure of the data is necessary to comply with applicable laws, regulations, legal procedures or requests from governmental authorities.

Legal obligation

If a legal obligation requires us to do so, we will provide your personal data. For example, the police may request data from us as part of fraud investigations. Another example is that the tax inspector can demand all data necessary to levy tax under article 47 of the General Act on National Taxes. Laboratory Pro Health makes arrangements with the recipients of your personal data to ensure that personal data is treated confidentially and secured.

4. Retention period

We do not retain your personal data for longer than necessary, unless there is a legal duty on us to retain your personal data for longer. Our basic principle is that we keep personal data only for as long as necessary to provide you with our products and/or services. After this, we will delete your personal data as far as possible. For example, if you have provided your e-mail address so that we can keep you informed about our services, we will still retain your data for that purpose. Furthermore, statutory minimum retention periods apply to some data. For example, we are obliged to keep payment and tax data for at least 7 years. For the purpose of analyses, we store the received bodily material for a maximum of 3 months, insofar as it has not already been fully used by the mere performance of the analysis.

5. Transfer of personal data outside the EU

Pro Health Laboratory may transfer your personal data from the Netherlands to other countries. Countries within the European Economic Area (EEA) have a similar level of personal data protection as the Netherlands. Taking into account the general requirements of privacy laws and regulations, we may transfer your personal data. We may do so, for example, within our group for the purpose of proper business operations.

Outside the EEA we will only transfer your personal data if there is an adequate level of protection. Laboratory Pro Health uses model contracts approved by the European Commission for this purpose. In particular, we will transfer your personal data to branches within our group for our internal business operations.

6. Cookie policy

To ensure that the website functions properly, Laboratorium Pro Health uses techniques that process personal data, such as cookies.

A cookie is a small text file that is stored on the visitor’s device (electronic device) when they first visit a website. Cookies aim to collect information about a person, the website or statistics. Some cookies additionally aim to improve the user experience of the website.

Types of cookies

We distinguish between functional and non-functional cookies. We always place functional cookies. This is because they are necessary for the website to work properly and do not process any personal data other than for the purpose for which these personal data are entered. For example, a shopping basket remembers personal data entered in order to process and deliver your order.

Non-functional cookies process personal data outside your field of vision. Therefore, we always seek your consent before we set these cookies.

We use the following non-functional cookies.

Analytical cookies

We use analytical cookies to collect statistics on how users use the website. By measuring website usage, the website can be improved for the benefit of users.

Data stored include the following:

  • IP address, which is anonymised;
  • technical characteristics, such as the browser you use;
  • the keywords you use;
  • which platform type you used;
  • from which page you arrived at the web shop.

Tracking cookies

These are cookies set to identify an internet user on a website. By setting tracking cookies, we can track which internet pages you visit. From the information about your website visits, we can find out what your preferences and interests are. Based on this, we can make personalised offers to you.

Advertising cookies

We use advertising cookies to display personalised ads and to measure the effectiveness of an advertising campaign. The advertising cookies are needed to actually display the ads.

Blocking and deleting cookies

If you do not want our website to be able to store cookies on your computer, you can indicate this in the cookie notification you see when you first visit our website.

Have you previously accepted our cookies? If so, you will no longer see this notification and you must delete the cookies yourself (if you wish).

You can also choose to block cookies via your browser. Do you block all cookies? Then our website will not work as well. We recommend that you only selectively disable unwanted cookies. You can do this in your browser settings. You can also exercise all your rights listed above in article 5 of our privacy statement when processing your personal data with cookies.

7. Your rights

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep f

You have a number of legal rights towards us: access, correction or completion, data erasure, restriction of processing, transfer of digital data and the right to object. Below, we explain those rights. We also explain how you can exercise these rights against us.

Right of inspection

Upon your request, we will inform you in writing whether we process personal data about you. When making your request, you must identify yourself by means of a copy of your driving licence or identity document. In our response, we will explain what personal data of yours we have processed or are processing, and provide you with a copy. We will also explain the purposes for which the data have been or are being processed, with whom the data are shared, how long they are expected to be stored, and what other rights you can assert.

Correction or supplementation

If you have received inspection of the processing of your personal data, you may ask us to correct inaccuracies or complete incompleteness. We will give reasons for our response. If we proceed with correction, you will receive a supplementary statement from us. Any recipients of your incorrect or incomplete data will also receive this statement.

Data deletion

You can request us to delete your personal data in our systems in one or more of the following cases:

  • the personal data are no longer needed for the purposes for which we processed them;
  • you withdraw your consent for (further) processing; and there is no longer any other basis for processing;
  • you object with reasons, and there are no compelling reasons not to honour your objection;
  • the personal data have been unlawfully processed by us;
  • we have to delete your personal data on the basis of a legal obligation;
  • we have collected your data through mobile telephony or internet services.

Restriction of processing

If you have reported an inaccuracy or incompleteness in your personal data to us, you may ask us to restrict processing while we are processing your request. You may also ask us to restrict the processing of your data if you believe that we are processing your data unlawfully or no longer need it, or if you have objected to its (further) processing. After receiving your restriction request, we will only process the data after obtaining your consent or due to compelling reasons (such as legal proceedings).

Transfer of digital data

If you have provided personal data to us in a structured, common digital file format, and we have processed your data with your consent or in the performance of a contract with you, you have the right to ask us for a copy of this data. You may also ask us in such cases to forward your data directly to another service provider.


You may object to the processing of personal data relating to you at any time. This applies in particular to profiles we have created on the basis of your personal data. We will stop processing your data upon receipt of your objection, unless we can provide compelling legitimate reasons which outweigh your interests, rights and freedoms.

If we process your personal data for direct marketing purposes, you may object at any time and we will stop the processing immediately.

Exercising rights

If you wish to exercise one or more of your rights listed above, please contact us at the e-mail address of our Data Protection Officer: Mr R. Gerris, The FG will decide on your request within 4 weeks, unless we inform you within that period that we need a little more time. Are your personal data being processed on the basis of your consent? If so, you have the right to withdraw your consent. Any withdrawal of your consent will not affect previous processing based on it.

8. Liability

Despite the care and attention devoted to the management of this website, it is possible that it may contain incorrect information. Laboratorium Pro Health cannot be held liable for technical or editorial errors contained in this website, nor for any consequential damages resulting from the use or temporary unavailability of this website or the links to third party websites.

9. Complaints

Do you have a complaint about the use of your personal data? If so, please refer to the complaints procedure at the Personal Data Authority. This body is authorised to take cognisance of your complaint.

10. Questions

Do you still have questions? Please send an e-mail with your question to:

This privacy statement is in accordance with the General Data Protection Regulation. We reserve the right to update this privacy statement periodically. The latest version will be published on this page.

Version March 2022